Use the official Roger44 route. 2. Enter account details. 3. Check MYR and promo settings. 4. Confirm the action. 5. Save the reference if payment is involved.
Cash out with fewer surprises
Withdrawals depend on real balance, completed bonus terms, matching payment details and any required verification.
Clean account details make it easier to understand a pending or rejected cashout.
Available MYR methods
| Online banking: popular for deposits | DuitNow: quick reference | Touch 'n Go eWallet: check limits | GrabPay/Boost: subject to availability | Bank cards: check bank status | USDT: depends on wallet and network |
Track the cashout status
Check whether the request is pending, approved, rejected or waiting for documents.
If bonus balance is still active, wagering may need to finish first.
Why verification can affect withdrawals
Cashout can pause when account details, payment name, bonus wagering or unusual activity need review. This does not always mean the withdrawal failed; it often means the cashier needs matching details before releasing funds. Send only the documents requested through the official account area or support channel.
Steps to follow
Before requesting withdrawal
Make sure the payout method matches your account and the amount comes from withdrawable balance.
Prepare ID or payment evidence only when the official account area or support asks for it.
Why is withdrawal pending?
It may be waiting for account, payment method or bonus checks.
Can bonus balance be withdrawn?
Only after promo terms are cleared and the balance becomes withdrawable.
Which documents are needed?
Only documents requested by the official account area or support.